Customer Service

How to Order

Place Order On-Line
Call Toll Free (800) 728-0020
Call (712) 446-2153
Fax (712)-446-2634

Payment Options

Financing is available through  Direct Capital financing

We accept personal checks as well as the following major credit cards:



Terms of Sale

Pricing does not include sales tax for Iowa, South Dakota, Nebraska, or Minnesota customers. Sale may not include training, installation, shipping or handling. We reserve the right to make price adjustments in response to manufacturer’s increases or to correct typographical errors. A deposit of 50% is required on all large equipment orders. Balance of payment is due prior to shipment. All orders are subject to a $25 minimum order.

Price Policy

In the event that an Independent Dental, Inc. product is mistakenly listed at an incorrect price, Independent Dental, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Independent Dental, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Independent Dental, Inc. will issue a credit to your credit card account in the amount of the incorrect price.


All items are subject to availability. Prices may be subject to change. If the price increases, we will contact you for approval.


All new items are subject to manufacturer’s original stated guarantee. All refurbished equipment is warranted for parts (warranty parts supplied by Independent Dental, Inc.) for a period of 1 YEAR. Extended warranties are available at an additional cost. All equipment may be repaired or replaced under the guarantee terms. Refurbished Handpieces are warranted for 90-days. Refurbished Cavitrons are warranted for 6-months; however, plugging airline into water and user negligence are not covered. All warranties may be void unless installation is done by a certified/qualified technician. All x-rays must be installed by a technician licensed within your state.

International Orders

Please call or fax for the export terms and conditions. Export taxes are not collected by Independent Dental, Inc.

The cost of dental equipment does not include installation, the installation of new plumbing, changes to existing plumbing, electrical, carpentry work or flooring. Parts and material required to install, connect, and/or disconnect equipment, which are not supplied to the manufacturer, will be charged to the purchaser. Independent Dental, Inc. does not assume responsibility for work performed by persons other than its own employees.

Risk of loss to the equipment passes to the purchaser upon delivery.

Independent Dental, Inc. shall not be liable for failure to deliver or delays in delivery or performance due to causes beyond its reasonable control including without limitation, delays in manufacture or transportation, acts of purchaser or others acting for or on behalf of purchaser, strikes or other labor difficulties, government controls or actions, acts of God or other casualties. In the event of such delay, the date of delivery or performance shall be extended for a period equal to the time lost by reason of the delay.

Purchaser may cancel their order only with the written consent of Independent Dental, Inc. and the payment of reasonable and proper cancellation charges/restocking fees.